Return Policy
Return and Warranty Policy - Bonum Home
Return Policy - Beds and Sofas
We understand that sometimes a product may not be the right fit, so we offer a flexible return policy to ensure your satisfaction.
You can return any product within 14 days of delivery, provided that the product is in new, unused condition, and is returned in its original packaging. To begin the return process, please contact our customer service team, who will guide you through the necessary steps and provide instructions for returning the item.
Conditions for Returns:
The product must be in new condition, without any signs of wear, damage, or alterations.
Original packaging, including all accessories and documentation, must be intact.
Return shipping costs are the responsibility of the customer, unless the return is due to a faulty product or an incorrect item being delivered.
Refund Process:
Once your return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be processed and credited back to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
Warranty Policy - Beds and Sofas
We are committed to the quality of our products, which is why we offer a 2-year warranty on all of our beds and sofas, giving you peace of mind. This warranty covers any manufacturing defects and ensures that your purchase meets the highest standards of craftsmanship and durability.
Warranty Coverage:
Defects in materials or workmanship affecting the bed frame or sofa structure.
Any malfunction occurring under normal usage conditions.
Issues with the support system, including the mattress base or foundation, that may affect the durability or comfort of the product.
Exclusions:
Any damage caused by misuse, improper assembly, or modifications made by the customer.
Wear and tear from regular use, such as fabric discoloration, minor scratches, or dents.
Damage caused by improper storage or maintenance, such as exposure to excessive moisture, heat, or sunlight.
Warranty Claims:
To make a warranty claim, please contact us with:
Original receipt or proof of purchase.
A description of the issue, along with photos or videos if applicable.
We will assess the claim and may request an inspection of the product. Depending on the nature of the issue, we may offer a repair, replacement parts, or a full product replacement. If the product cannot be repaired or replaced, we will offer a refund.
Our Commitment to Customer Satisfaction
At Bonum Home, we believe that the customer is everything. We understand that a satisfied customer is more than just a sale – they are a valued friend who helps us grow and improve every day. That’s why we are committed to ensuring that every product you purchase is fit, durable, and trustworthy.
We know that excellent service and a satisfying shopping experience are key to bringing in more customers. Therefore, our goal is to build strong and lasting relationships with every customer, ensuring that every purchase is a positive and enjoyable experience. We understand that a happy customer always brings a new one, and that’s what drives us to offer only the best products and the quickest, most attentive service.
We value your trust, and it’s a pleasure for us to contribute to improving your living space. This is our commitment to you – a satisfied customer is more than just a sale, it’s a strong and reliable relationship.
Contact Us
If you have any questions, warranty claims, or need assistance with a return, please contact us at:
Email: sales@bonumhome.uk
WhatsApp/SMS: 07554447121
We are here to help and ensure that your experience with Bonum Home is always exceptional!