Return Policy

Why Choose Bonum Home?

At Bonum Home, our mission is to provide you not just with furniture, but with peace of mind and an exceptional shopping experience. We stand firmly behind our products and our policies to ensure your complete satisfaction.

Every order is handled with utmost transparency and professionalism — because your trust matters most to us.

Return Policy – Your Satisfaction Guaranteed

We offer a no-hassle 14-day return policy on all beds and sofas to give you confidence in your purchase.

To qualify for a return:

  • Items must be returned unused, undamaged, and in their original packaging with all accessories.
  • Customers are responsible for return shipping costs, except in cases where the item is faulty or incorrect.

Our dedicated team will guide you through the return process promptly and professionally.

Refund Process – Fast and Fair

Upon receiving and inspecting your returned item, we will:

  • Quickly notify you of the return status.
  • Issue a full refund (minus original shipping) to your original payment method within 7–10 business days after approval.

2-Year Warranty – Built to Last

All Bonum Home beds and sofas come with a 2-year warranty covering manufacturing defects and malfunctions under normal use, including:

  • Frame or structural issues
  • Mechanism failures such as faulty bed bases

Warranty does NOT cover:

  • Damage caused by misuse, improper assembly, or poor storage
  • Normal wear and tear such as scratches, fading, or stains
  • Any modifications made after purchase

We are committed to resolving legitimate warranty claims quickly — through repair, replacement, or refund.

How to Make a Warranty Claim

To file a claim, simply:

  • Contact our customer service team with your order number or receipt.
  • Provide photos or videos documenting the issue.
  • We will evaluate your claim promptly and provide a fair resolution.

Always Here to Support You

For questions, assistance, or concerns, you can reach us anytime:

📧 Email: sales@bonumhome.uk
📱 WhatsApp/Text: 07554 447121

At Bonum Home, your satisfaction is not just our goal — it’s our guarantee.

Shop with confidence. Shop with Bonum Home — where quality meets trust and customer care.