Shipping Policy

Bonum Home – Shipping & Delivery Information

At Bonum Home, we aim to make furnishing your home effortless. When you shop with us, you receive not just high-quality furniture, but also a smooth, reliable delivery service tailored to your needs.

Delivery Across the UK

• Mainland UK: Most orders are delivered directly to your door with a standard delivery charge of £79, unless otherwise stated.

• Remote Areas & Islands: Deliveries to Scotland Highlands, Northern Ireland, the Isles, or other remote locations may incur additional surcharges. You’ll be informed of any extra fees before dispatch.

Delivery Times

• Standard delivery usually takes 3–6 weeks from order confirmation, as many items are handcrafted or imported.

• Pre-order and made-to-order items may take longer, but we always keep you updated via email or WhatsApp.

Tracking & Notifications

• Once your order is on its way, you’ll receive a tracking link to follow your delivery.

• Large items are delivered by specialist teams and you’ll be contacted to arrange a convenient delivery time.

Room of Choice & Access Requirements

• For large items, our delivery team will place your furniture in the room of your choice, provided there is safe and clear access.

• Please notify us in advance if your delivery requires stairs, narrow doors, or other access considerations. Extra charges may apply for difficult access.

Assembly Services

• Assembly for larger items can be arranged for an additional fee. Please confirm any assembly requests before dispatch. Changes after dispatch may not be possible.

Order Confirmation & Dispatch

• Once your order is placed, you’ll receive an order confirmation email with all relevant details.

• Orders are dispatched only after payment is confirmed. Deliveries are made on weekdays; we do not dispatch on weekends or public holidays.

Failed or Refused Deliveries

• If a delivery cannot be completed due to incorrect address, inaccessibility, or unavailability, additional redelivery charges may apply.

• If you refuse delivery after dispatch, the item will be returned and refund processed minus any return costs.

Express Delivery

• For faster delivery, express options are available at checkout or by contacting our customer service team. Additional charges apply.

Important Notes

• Always provide an accurate delivery address. Changes after dispatch may not be accommodated.

• Check your space to ensure items fit through doors, hallways, and staircases before delivery.

Customer Support

For any questions about delivery or assembly:

• Email: sales@bonumhome.uk

• WhatsApp/SMS: 07554 447121

Thank you for choosing Bonum Home — we look forward to helping you furnish your space with style, comfort, and confidence.